What are your office hours?
We are accessible seven days a week, and while we make every effort to accommodate after-hours requests, our most prompt responses are typically Monday-Friday during 9:00am to 4:30pm. To streamline the process and receive a personalized quote, we recommend submitting a wishlist through our online platform, available 24/7. You can also reach out on our contact us page. Rest assured, we prioritize timely responses to all inquiries we receive.
If you prefer to connect by phone and we’re unable to answer, please leave a message and we’ll return your call as soon as possible. For after-hours inquiries, we recommend sending a text to 336-645-9337 or emailing us, as these methods allow us to respond more efficiently than voicemail.
Where are you located?
Our headquarters is located at 293 Edwardia Dr., Greensboro, NC. Please note that our warehouse is not currently open to the public, and all rentals are offered through our delivery service.
How do I request a quote?
To request a quote, simply create a wishlist by adding the items and quantities you need. Once you’ve completed your wishlist, submit it along with your contact information. We’ll promptly respond with a formal quote via email. If you’re ready to proceed, you can easily secure your reservation by signing the attached contract included in the quote. This will then guide you to submit the required 25% deposit payment, ensuring your reservation is confirmed. We’re here to assist you every step of the way. Alternatively, you may message us on our contact page or give us a call at 336-645-9337.
All quotes are free with no obligation.
Do you deliver and pick up?
Delivery & Pickup:
Absolutely! At Evans Event Rentals, we offer delivery and pickup services for all orders. We take care of delivering the items directly to your desired location, making the process convenient for you. Our delivery fee is based on distance.
Customer Pickups :
At this moment we do not offer customer pickups.
What are your delivery options?
Standard Delivery
Our Standard Delivery option ensures your rentals arrive before your event or needed setup time, typically the day before or the morning of. In some cases—especially for larger events or those involving tents—deliveries may be scheduled 1–3 days prior to allow for proper setup and logistics.
This flexible scheduling helps us keep delivery costs low, with fees based on distance. It’s also our most convenient option for residential customers since items can be dropped off and placed without someone present. Please note that Standard Delivery does not guarantee a specific delivery time or specific day.
Specific-Time Delivery
If your event requires more precise timing, our Specific-Time Delivery service is for you. We can deliver and/or pick up within a defined time window—sometimes as tight as one hour. Deliveries can be scheduled for the day of the event, and pickups can occur the same day or the next morning.
This option is ideal for tightly coordinated events or venues with limited access windows. Fees are based on distance plus an additional charge depending on how narrow the delivery/pickup window is.
Late-Night Pickup
For events that end after regular business hours, we offer Late-Night Pickup. This service covers any pickup outside our standard 9am–5pm window, including very late-night or early-morning retrievals.
Fees are based on distance plus a starting rate of $250, which increases depending on how late (or early) the requested pickup time is. This option is perfect for evening events or venues with strict closing timelines.
How soon should I reserve my items?
To ensure availability of the items you need, we highly recommend reserving them as soon as possible. At Evans Event Rentals, we operate on a first come, first serve basis. To secure your reservation, we require quote approval, contract signature, and a 25% non-refundable deposit payment. By acting promptly, you’ll have peace of mind knowing that your desired items are secured for your event. Don’t delay, reach out to us today to start the reservation process!
Do you require a deposit?
Yes, we require a 25% non-refundable deposit for all orders. This deposit will be applied towards the final balance of your order. We strive to provide transparent and flexible payment options to ensure a seamless rental experience.
How late can I adjust my order?
We understand that adjustments may be necessary for your order as event details evolve. Minor changes can typically be accommodated up to one week prior to the delivery date, 10 days for linens. We strive to meet your needs and will make every effort to accommodate your requested changes. Please reach out to us as soon as possible with any adjustments you’d like to make, and we’ll work together to ensure your order is tailored to your event requirements.
What is the time period of a rental?
Our standard rental period encompasses 3 days: one day for delivery, one day for your event, and one day for pickup. However, specific delivery and pickup arrangements may vary based on logistics, weather, and/or truck availability. In some cases, deliveries may occur 1-3 days before the event, and pickups may happen 1-3 days after the event. We understand the importance of timely logistics and will strive to provide a more accurate schedule one week prior to your event. If you have a specific day or time request for delivery, please let us know, additional charges may apply. Rest assured, we’ll work closely with you to ensure a smooth and convenient rental experience.
Do you offer to set up?
Yes. If you rent a tent, lighting, or flooring from us, our team will professionally install and remove those items as part of our service. If you would also like your tables and chairs set up and broken down, we offer an optional Setup & Breakdown Service for an additional fee.
What preparations should I make before my tent rental arrives?
To ensure a smooth setup process for your tent rental, we kindly ask you to take the following preparations:
- Marking the Location: Please mark the desired location for the tent before our arrival. This helps ensure the tent is placed exactly where you need it and efficiency purposes.
- Avoiding underground utilities: It’s important that the marked area is clear of private water irrigation systems, septic tanks, and private underground power lines. We will not be responsible if we hit any underground utility.
- Contact 811: In compliance with legal requirements, 811 must be contacted before staking tents. 811 will mark any areas with public underground utilities using flags and water-based spray paint, which will wash away after rain. This is a free service and they need to be contacted at least three days before setup. 811 does not mark private water irrigations, private utility lines, or septic tanks. We will contact 811 for you one week before setup and let you know they will be coming out to your location.
- Anchoring Requirements: Our stakes are 36 inches long, so confirming the absence of underground utilities can prevent any disruptions.
- Clearing Access: To facilitate a smooth setup, please clear the driveway or any access points so we can get as close to the setup area as possible.
Staking not an option- We can provide tent weights, let us know ahead of time if this is the case.
We appreciate your cooperation in making the necessary preparations for a successful tent rental experience.
Do you have a minimum order size?
The total rental cost needs to be at least $75 not including delivery or labor. We strive to provide flexible options to accommodate events of all sizes, so please feel free to reach out to us with your specific requirements and we will be happy to assist you.
What’s included with The Bell for Bubbles Living Champagne Wall?
The Bell for Bubbles Living Champagne Wall, also known as the living hedge wall, includes several items to enhance your event experience. These include the wall itself, white gloves for the servers, sandbags for stability, a 4-foot table, a bell, and a “Bell for Bubbles” sign.
Please note that the servers are not included in the price. We recommend arranging for your own servers. If you need assistance in finding a bar service, feel free to contact us, and we will try our best to help connect you.
Please be aware that champagne and champagne flutes are not included in the price. However, you can rent champagne flutes separately at an additional cost. You can find the champagne flutes on our website and add them to your wishlist for easy ordering.
Additionally, we offer the flexibility for you to attach your own sign to the wall at no additional cost. This allows you to incorporate your unique branding or personalized message into the setup, creating a truly customized experience for your event.
What size should I get for The Bell for Bubbles Living Champagne Wall?
When deciding on the size of the living champagne wall, consider the number of guests and the amount of drinks you anticipate serving simultaneously. We offer three sizes to accommodate different event sizes:
- 8ftx8ft Wall: Recommended for 2-3 servers and ideal for small to medium-sized guest lists of 100 guests or less.
- 12ftx8ft Wall: Recommended for 3-4 servers and suitable for medium to large-sized guest lists.
- 16ftx8ft Wall: Recommended for 4-5 servers and perfect for events with a large number of guests.
Choosing the right size ensures efficient service without long lines, allowing your guests to enjoy their drinks promptly.
What’s your cancellation policy?
To ensure the availability of all services and products, deposits are non-refundable. In the event that you need to modify or cancel your rental order, the following cancellation fees may apply, subject to any category-specific cancellation policies:
- 11 days or more prior to the delivery: No cancellation fee, except for the non-refundable deposit of 25%.
- 6-10 days prior to the delivery: 50% of the total contract amount.
- 2-5 days prior to the delivery: 75% of the total contract amount.
- 1 day prior to the delivery: 100% of the total contract amount.
Full payment is required 3 days before delivery. If your cancellation falls within the specified days above, your card on file will be charged accordingly.
Please note that the number of days refers to the period before the earliest receipt of goods or performance of services. We understand that circumstances may change, and we will do our best to accommodate your needs while adhering to our cancellation policy.
When will full balance be due?
A 25% non-refundable deposit is required to secure your reservation. The remaining balance is due 3 days prior to delivery. If you prefer, you may pay the full amount or make partial payments at any time using the link provided in your quote. Email reminders will be sent as the due date approaches, and you also have the option to enroll in auto pay when making your deposit.
