Frequently Asked Questions

We are accessible seven days a week, and while we make every effort to accommodate after-hours requests, our most prompt responses are typically during 7:00am to 7:00pm. To streamline the process and receive a personalized quote, we recommend submitting a wishlist through our online platform, available 24/7. You can also reach out on our contact us page. Rest assured, we prioritize timely responses to all inquiries we receive. If you prefer to reach out to us by phone and we are unable to answer your call, kindly leave a message, and we will return your call as soon as possible. Your satisfaction is our utmost priority, and we are committed to ensuring that your needs are met efficiently and effectively.

Our event rental business is located at 5106 Northforest Dr. McLeansville, NC, near Greensboro.  While we don’t have a physical storefront at the moment, we offer convenient delivery services for all your rental needs. Whether you’re planning a wedding, backyard party, graduation, or corporate event, we’ll bring the items directly to your desired location. Our focus is on providing exceptional service and ensuring your event is a success.

To request a quote, simply create a wishlist by adding the items and quantities you need. Once you’ve completed your wishlist, submit it along with your contact information. We’ll promptly respond with a formal quote via email. If you’re ready to proceed, you can easily secure your reservation by signing the attached contract included in the quote. This will then guide you to submit the required 25% deposit payment, ensuring your reservation is confirmed. We’re here to assist you every step of the way. Alternatively, you may message us on our contact page or give us a call at 336-645-9337.

All quotes are free with no obligation.

Delivery & Pickup:

Absolutely! At Evans Event Rentals, we offer delivery and pickup services for all orders. We take care of delivering the items directly to your desired location, making the process convenient for you. Our Deliveries are based on distance.

Customer Pickups :

At this moment we do not offer customer pickups.

To ensure availability of the items you need, we highly recommend reserving them as soon as possible. At Evans Event Rentals, we operate on a first come, first serve basis. To secure your reservation, we require quote approval, contract signature, and a 25% non-refundable deposit payment. By acting promptly, you’ll have peace of mind knowing that your desired items are secured for your event. Don’t delay, reach out to us today to start the reservation process!

Yes, we require a 25% non-refundable deposit for all orders. This deposit will be applied towards the final balance of your order. In the case of custom sign creations, a 100% payment of the total cost is required, but you will have the opportunity to keep the sign as well. We strive to provide transparent and flexible payment options to ensure a seamless rental experience.

We understand that adjustments may be necessary for your order as event details evolve. Minor changes can typically be accommodated up to one week prior to the delivery date, 10 days for linens. We strive to meet your needs and will make every effort to accommodate your requested changes. Please reach out to us as soon as possible with any adjustments you’d like to make, and we’ll work together to ensure your order is tailored to your event requirements.

Our standard rental period encompasses 3 days: one day for delivery, one day for your event, and one day for pickup. However, specific delivery and pickup arrangements may vary based on logistics, weather, and/or truck availability. In some cases, deliveries may occur 1-3 days before the event, and pickups may happen 1-3 days after the event. We understand the importance of timely logistics and will strive to provide a more accurate schedule one week prior to your event. If you have a specific day or time request for delivery, please let us know, additional charges may apply. Rest assured, we’ll work closely with you to ensure a smooth and convenient rental experience.

Yes, we offer set up services for tents and lighting at no additional cost. However, please note that certain items, such as tables and chairs, require specific arrangements and may require an additional setup and takedown service, which will incur an extra cost. We’re happy to discuss the details and provide you with a customized quote based on your specific event requirements.

To ensure a smooth setup process for your tent rental, we kindly ask you to take the following preparations:

  1. Mark the Setup Location: Please designate the exact spot where you would like the tent to be set up before our delivery. You can use sticks, paint, furniture, or any other method to clearly indicate the desired area. This helps us ensure efficiency and keep our prices affordable.
  2. Clear the Setup Area: Prior to our arrival, it is your responsibility to remove any obstacles or hazards from the designated setup area. This includes tree branches or any objects that may obstruct the tent installation. Please note that our team is not authorized to move or touch such objects. If the area requires more than 10 minutes of clearing, a charge of $10.00 will apply for every subsequent 10-minute interval beyond the initial 10 minutes. Additionally, we kindly request that you mark any underground facilities near the installation area. We cannot be held responsible for any damage to underground facilities. If you are unsure, we recommend calling 811, a service that can mark any buried utility lines at no charge, they usually come with in a few days.

We appreciate your cooperation in making the necessary preparations for a successful tent rental experience.

The total rental cost plus delivery needs to be at least $100. We strive to provide flexible options to accommodate events of all sizes, so please feel free to reach out to us with your specific requirements and we will be happy to assist you.

The Bell for Bubbles Living Champagne Wall, also known as the living hedge wall, includes several items to enhance your event experience. These include the wall itself, white gloves for the servers, sandbags for stability, a 4-foot table, a bell, and a “Bell for Bubbles” sign. Additionally, we offer the option to attach customized signs for an additional fee, requiring a 100% deposit payment for the sign. You will get to keep the customized sign as a memento.

To further personalize the wall, we provide the option to add customized decorations, available at an extra cost.

Please note that the servers are not included in the price. We recommend arranging for your own servers. If you need assistance in finding a bar service, feel free to contact us, and we will try our best to help connect you.

Please be aware that champagne and champagne flutes are not included in the price. However, you can rent champagne flutes separately at an additional cost. You can find the champagne flutes on our website and add them to your wishlist for easy ordering.

Additionally, we offer the flexibility for you to attach your own sign to the wall at no additional cost. This allows you to incorporate your unique branding or personalized message into the setup, creating a truly customized experience for your event.

When deciding on the size of the living champagne wall, consider the number of guests and the amount of drinks you anticipate serving simultaneously. We offer three sizes to accommodate different event sizes:

  • 8ftx8ft Wall: Recommended for 2-3 servers and ideal for small to medium-sized guest lists of 100 guests or less.
  • 12ftx8ft Wall: Recommended for 3-4 servers and suitable for medium to large-sized guest lists.
  • 16ftx8ft Wall: Recommended for 4-5 servers and perfect for events with a large number of guests.

Choosing the right size ensures efficient service without long lines, allowing your guests to enjoy their drinks promptly.

Bell for Bubbles Living Champagne Wall

If you would like to request customizations for the living champagne wall, simply add the wall to the wish list and scroll to the bottom to include any desired accessories. Additionally, you can provide more details about your customization preferences in the notes section before submitting your wishlist. Alternatively, you can contact us directly to discuss your customization requests further. We’re here to help bring your vision to life!

To ensure the availability of all services and products, deposits are non-refundable. In the event that you need to modify or cancel your rental order, the following cancellation fees will apply, subject to any category-specific cancellation policies:

  • 11 days or more prior to the event: No cancellation fee, except for the non-refundable deposit of 25%.
  • 6-10 days prior to the event: 50% of the total contract amount.
  • 2-5 days prior to the event: 75% of the total contract amount.
  • 1 day prior to the event: 100% of the total contract amount.

Please note that the number of days refers to the period before the earliest receipt of goods or performance of services. We understand that circumstances may change, and we will do our best to accommodate your needs while adhering to our cancellation policy.

Balance will be automatically charged 3 days before the event, if you would like to pay earlier you can follow the link on your quote to make the full payment

Still have a question?